Exchange managers listen and respond at shopper event


HILL AIR FORCE BASE, Utah — At the Hill Exchange, military shoppers are always No. 1. That’s why Exchange managers want to meet them and listen to their questions, comments and concerns.

The Army & Air Force Exchange Service’s Meet the Manager program gives Soldiers, families and retirees a chance to learn more about their Exchange benefit and let managers know whether any aspect of the shopping experience needs improvement.

The next Meet the Manager event will be from 11 a.m. to 1 p.m., April 14, at the Hill Exchange, building 412.

Topics will include Exchange support of military Quality-of-Life programs, MILITARY STAR card updates and offers, the You Made the Grade Program, price match policy, and upcoming community events at the Hill Exchange.

“Hill shoppers should have a say in how their local retail benefit serves them,” said Hill Exchange General Manager Mark Downs. “We want the best for Soldiers and their families, and that starts with knowing their wants and needs. Don’t be shy—we’re here to listen.”

All feedback gathered during Meet the Manager discussions is sent back to Exchange headquarters in Dallas and evaluated for possible future programs and execution. 

Authorized shoppers can contact the Hill Exchange at 801-776-0277 for more information on the Meet the Manager program.