Team Hill’s telephone service continues upgrade

Team Hill’s telephone service continues upgrade

HILL AIR FORCE BASE — The Air Force is converting aging telephone infrastructure to new internet-based technology.

Known as unified communications, Voice over Internet Protocol or “VoIP,”  the new technology merges telephone, with video and data communications.

More than 9,000 Team Hill personnel have VoIP phones. The 75th Communications and Information Directorate has been converting Team Hill to VoIP service and will begin adding additional capabilities to integrate video and desktop computing capabilities.

Overnight, Dec. 5-6, Team Hill’s core VoIP infrastructure will be upgraded. This upgrade affects voice mail for all VoIP users. After the upgrade, VoIP users will need to re-establish voice mail on the new system.

VoIP users will retain access to saved voice mail on the old system, which will be accessible by dialing 777-6245. This upgrade will not affect those still using older telephones or voice mail.

Setup instructions detailing voice mail configuration will be distributed prior to the upgrade, and the migration team will publish a self-help Web site for assistance. The Hill service desk, 586-TECH (8324), will also be available to assist users.

Additional unified communications features will be rolled out over the coming months.

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